Thank you for your excellent service regarding the support, production and evaluation of our Training Needs Analysis Survey here at HMP&YOI Swinfen Hall.
You managed to support us in ensuring our updated survey was fit for purpose whilst also producing, delivering and evaluating our returned Questionnaires in record time.
The service you provided to us was invaluable and QDP managed to do all of this in a very tight and restricted deadline.
I would like to in particular thank your customer care team for their professional guidance during the first stage of this process and in ensuring it is seen through to the end.
The Customer Service was second to none.
HMP & YOI Swinfen Hall
Needs Analysis and more from QDP
Based in Macclesfield, in the heart of Cheshire, QDP work with over 60% of HM Prisons in England and Wales, helping them gather and more importantly USE questionnaire based feedback to make a difference.
We offer an unbeatable service at unbelievable prices. As independent specialists in questionnaire based feedback services in the prison sector and with our penchant for impeccable customer service, we have a proven track record of making survey projects a success.
We cover full Needs Analysis, with example questionnaires ready to be tailored to your exact prison requirement. We also facilitate Education and Skills based analysis, as well as Mental Health and Wellbeing for both staff and prisoners.
We are here to provide as much support as you need throughout every feedback project. Our aim is to build successful long-term partnerships with all of our customers and help you to build a better tomorrow for those who matter most.
Let QDP guide you through the survey process using our 3 I’s:
Good quality feedback is an incredibly powerful tool and we want to help you harness that power to make a difference to those i your care.
Our Customer Care team work tirelessly, alongside our industry professional external advisors, to ensure that our example questionnaires surpass industry standards.
WE do the hard work so YOU don’t have to. That being said, QDP understands that every establishment is different and therefore offer a fully bespoke service. We cover every feedback project, whether Needs Analysis, Education & Skills feedback, Mental Health & Wellbeing tracking or any bespoke projects you may wish to run. Our team will work with you to gain an insight into YOUR organisation and put together a plan based on YOUR needs and aspirations.
At QDP, we understand the workload involved in designing, collecting and analysing feedback projects (we started 25 years ago, hand-inputting every piece of data for analysis – we know, we have done it)! We have dedicated the last 25 years to developing and fine tuning the ways we do things to offer our customers the very best choice of packages.
We offer paper based questionnaires and can even offer secure online targeting which meets the criteria for use in HM Prisons. Whichever your preferred method, our top rated Customer Care team will take care of everything for you.
We will work with you to create a questionnaire which meets the exact needs of your project. We then take care of any printing on online set up within the prison. We will courier any paper based questionnaires to you and collect them again for analysis when you have finished.
Our standard reports include: Internal/External Benchmarking, which provides useful comparisons and ensures that you are providing the best experience for EVERYONE in your care; Issue Comparison which flags potential warning signs at every cohort and demographic, allowing for early interventions; Distance Travelled which monitors changes over time, validating and informing your existing and future planning and much more.
We also work closely with an industry consultant who (if required) is able to use the data we provide, to give you a full statistical analysis of your results compared with national averages and taking into account your prison population, Detailed suggestions for improvement will also be included. The report produced is in the form of a detailed written report which can be shared and used by your colleagues to help with self-assessment and for inspections.
However, it is no good having a wealth of incredible reports and not using them to create an impact and this is one thing we are truly passionate about. QDP’s key aspiration is to help make a difference and we do that through you!
We offer training sessions on how to use our reports, from brief online sessions to help you navigate and understand the data, to on-site in-depth training to help you embed the data across your school and start using it to make a real difference to those who matter most.
We were delighted to discover that QDP Services offer a Needs Analysis surveys designed for the prison population. Handing over a demanding task to a provider with a proven track record in the public sector has saved us a lot of time and resources. The questionnaire models were very helpful and easy to amend to suit our needs. The results of the survey were returned to us quickly and in a simple to read format which didn't require hours of training. The data has been most informative and invaluable for understanding our population and moving forward.