Thank you for your excellent service regarding the support, production and evaluation of our Training Needs Analysis Survey.
You managed to support us in ensuring our updated survey was fit for purpose whilst also producing, delivering and evaluating our returned questionnaires in record time.
The service you provided to us was invaluable and QDP managed to do all of this in a very tight and restricted deadline.
The Customer Service was second to none.
Activities Unit Manager-Learning
HMP & YOI Swinfen Hall
Good quality feedback is an incredibly powerful tool and we want to help you harness that power to make a difference to those who matter most to YOU.
Our Customer Care team work tirelessly, alongside our industry professional external advisors, to ensure that our example questionnaires surpass industry standards.
WE do the hard work so YOU don’t have to. That being said, QDP understand that every organisation is different and therefore offer a fully bespoke service. We cover every stakeholder at any level. Our team will work with you gain an insight into YOUR organisation and put together a plan based on YOUR needs and aspirations.
At QDP, we understand the workload involved in designing, collecting and analysing feedback projects (we started 25 years ago, hand-inputting every piece of data for analysis – we know, we have done it)! We have dedicated the last 25 years to developing and fine tuning the ways we do things to offer our customers the very best choice of packages.
We have several methods of online targeting, as well as text and paper based as well as a dedicated telephone unit. There are packages available for our purpose built DIY software, SurveyManager; as well as our Gold Service (which lets our team take care of all the work for you) and plenty of packages in between, all with the full support of our top rated Customer Care team.
We cover every budget, from pay-as-you-go, to all-inclusive. There are also incentives to help you save money with us each year! Our aim is to build a long standing relationship with all of our customers. It is therefore our priority to ensure that you are on the best package for YOU. Our team will talk to you and advise on the package that is right for you, and will be happy to review this with you, as and when required.
Our reports include: Internal/External Benchmarking, which provides useful comparisons and ensures that you are providing the best experience for EVERYONE in your care; Issue Comparison which flags potential warning signs at every cohort and demographic group, allowing for early interventions; Distance Travelled which monitors changes over time, validating and informing your existing and future planning; Inspection Framework reporting, which presents your data under your relevant inspection framework headings giving you vital evidence to support you in the lead up to and during inspections; Apprentice 360 Analysis which enables you to track the progress of every apprentice, and much more.
However, it is no good having a wealth of incredible reports and not using them to create an impact and this is one thing we are truly passionate about. QDP’s key aspiration is to help make a difference and we do that through you!
We offer training sessions on how to use our reports, from brief online sessions to help you navigate and understand the data, to on-site in-depth training to help you embed the data across your organisation and start using it to make a real difference to those who matter most.
Torfaen Training have found the support and assistance from QDP services extremely helpful. Support staff have always responded quickly, politely and in a professional manner. The initial training we received was conducted professionally and in a manner to ensure everyone was able to understand. The handouts and packs were also clear and we are still able to refer to these.
Last year, QDP services enabled us to carry out our annual learner voice survey efficiently through a mixture of paper-based and online versions, which ensured all learners, including those in our sub-contractor partners were offered the opportunity to participate.
The administration of the survey was straightforward and the analysis and evaluation reports provided meaningful data related to the Estyn CIF. This provided qualitative and quantative data to use to inform our self- assessment and quality improvement activities.
The layout and presentation of the reports are varied and in a variety of formats for us to use in different contexts and the opportunity to benchmark our overall satisfaction across our provision was invaluable.
We feel confident to be able to continue to use and promote QDP services as a valuable resource to improve our quality processes.