• Jodie Fairbrother

MAT Centralised Survey Management - A Case Study

The Great Learners Trust (GLT) was established in 2014 and has quickly grown to a dynamic Trust of 7 schools.

The GLT has been working with QDP as a Trust since 2018. Previous to this, the schools all ran their own surveys either in house, or by outsourcing to QDP. When looking at centralising survey services for the Trust QDP was appointed.

QDP allow users to run as may surveys as they like throughout the year which enables the GLT to run Trust wide surveys for Staff, Governors, Pupils and Parents during the autumn term but then schools can request additional, bespoke surveys as required.

The GLT have opted to manage the QDP account within the central team in order to standardise data collection and analysis. Clara Walker, GLT Development Lead explains:

QDP reports provide the GLT with consistent metrics across each of the schools which facilitates easy analysis. The internal benchmark report allow us to compare all of our schools and develop the Trust Improvement Plan, whilst the external benchmark provides great comparisons against other trusts and schools nationwide. Each individual school also gets its own set of reports, all of which are easy to download and distribute from my QDP dashboard”.

QDP are completely independent and recognised by Ofsted. Their extensive reports provide valuable evidence for informing self-assessment and school development plans. The reports are content rich, with unique comparisons which allow you to filter down to individual classes/subjects, year groups, school stages etc. as well as demographics, which allows the school to pinpoint the origin of potential issues. Distance travelled reports also measure changes over time, allowing the user to monitor strengths and weaknesses, inform improvement planning and validate existing strategies.

Clara explains;

We use the information in QDP’s reports at varying levels within the Trust. The feedback provides a holistic view of where we are currently at and the like for like external comparisons provide valuable context which helps inform our development planning, define strategies and measure impact with ease. The Trust find the ability to quickly identify common themes really useful; we then use this information as discussion topics for our Headteachers Board.

Individual schools also use their own feedback to address matters with parents in termly newsletters, this information is quickly obtained through the report summary’s, which highlight particular areas of strength and areas for improvement”.

Beside QDP’s unique method of targeting which allows for such in depth analysis of stakeholder feedback, Clara agrees that one of the best features about QDP is it’s level of customer service;

Whenever we have had a query or an issue has arisen, QDP’s customer care team have provided excellent customer service. Nothing is ever too much trouble and they will go above and beyond to ensure that everything is resolved in an efficient, friendly and patient manner. They are always happy to offer advice and guidance and demonstrate exceptional professionalism. It is great to be able to pick up the phone when I have a query and know that I won’t have to wait several days for a response”.

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